Support

Help with Innerday

Write to us any time at hello@getinnerday.app. A person reads every email.

I lost my Recovery Key

If you can still open Private Space, set up a new one in Private Space › Settings › Recovery Key. If you can't open Private Space and don't have your Recovery Key, it can't be recovered. Nobody can open it, including us. That's what keeps it private.

Moving to a new iPhone

Turn on Automatic Backup in Settings › Backup & Portability before you switch. On the new iPhone, install Innerday and choose Restore Existing Backup. Pick where your backup is, then enter your Recovery Key.

Restoring from a backup file

Open Settings › Backup & Portability, choose to restore from a file, pick your Innerday backup file, then enter your Recovery Key.

My subscription

Restore a purchase: open the Premium screen and tap Restore Purchases.
Change or cancel: on your iPhone, open Settings, tap your name, then Subscriptions.
Refunds: purchases are made through Apple, so refunds are requested at reportaproblem.apple.com.

If your subscription ends, nothing you've already backed up is deleted, and restoring a backup is always free.

Deleting your data

Deleting the app removes everything Innerday stored on your iPhone. Backups stay where you put them until you delete them there. See the privacy policy for more.